Faq 优化

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8月4日修改

ORDER & SHIPPING

1.
Can I cancel or modify my order after placing it?​

If you need to cancel or modify your order, please contact us as soon as possible at support@dewbu.com.

We’ll do our best to assist you before your order is processed and shipped. Once your order has been shipped, we’re unable to make changes or cancel the order.​

2.
Can I change my shipping address after placing an order?​

If you need to update your shipping address, please contact us as soon as possible after placing your order. We’ll do our best to make the change before your order is shipped.​

Once your order has been shipped, we’re unable to modify the shipping address. Please make sure your address is complete and accurate before placing your order.​

If a package is returned due to an incorrect or incomplete address, any reshipping costs will be the customer’s responsibility.​

3.
（优化）How long will it take to receive my order?​

Orders are typically processed and shipped within 1 business day after payment is confirmed. After your order ships, estimated delivery times are:​

•
Standard shipping: 1–7 business days​

•
Express shipping: 2–4 business days​

Delivery times may vary by destination. Processing may take longer during holidays, major promotions, or periods of high order volume.​

4.
Why didn't I receive an order confirmation e-mail?​

After you complete your order, a confirmation email is automatically sent to the email address provided during checkout.​

If you don’t see your confirmation email, please check your spam or junk folder, as your email provider may have filtered it.​

If you still cannot locate the email, please contact us at support@dewbu.com and we’ll help look up your order.

5.
Why is my tracking number not working?​

DEWBU sends shipment confirmation emails with tracking information once orders leave our warehouse.​

Please note that tracking information may not appear immediately until the carrier completes the first scan.​

For express shipments, this delay is usually about 1 business day. For airmail shipments, it may take up to 3 business days.​

6.
（优化）How are multiple items in the same order shipped?​

If your order contains multiple items, they may arrive in separate packages. This allows us to ship available items as quickly as possible so you can receive them sooner.​

You’ll receive a shipping confirmation email with tracking information for each shipment. If you have not received all items within the expected delivery timeframe, please contact us at support@dewbu.com.

7.
优化）What should I do if I received the wrong, damaged, or missing item?​

If you are missing any accessories, please first check the accessory box and inside the clothing carefully, as some parts may be packed separately.​

If your item is still missing, incorrect, or damaged, please contact our support team with your order number and photos of the item, packaging, and shipping label for assistance.​

Once we receive the required information, we will review your request and get back to you as soon as possible. ​

8.
（优化）Which countries do you ship to?​

We currently ship to the United States, Canada, and Australia. We do not currently ship to other countries or regions.​

9.
（优化）Will I be charged customs duties or import fees?​

Orders to the US, Canada, and Australia are fulfilled from our local warehouses, so customers will not be responsible for any customs duties or import fees upon delivery.​

10.
Do I need to create a DEWBU® account to place an order?​

No. You can also place an order as a guest.

Creating an account gives you access to additional benefits:

•
Faster checkout​

•
Easy access to your order status and history​

RETURNS & REFUND

1.
 Can I return or exchange my item? ​

Yes. We accept returns and exchanges within 30 days of delivery.

To be eligible, items must be:

•
Unused, unwashed, undamaged, and in their original condition​

•
Returned with all original packaging and accessories​

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Accompanied by proof of purchase​

To start a return or exchange, please contact our customer service team at support@dewbu.com. Our support team may request additional information, such as your order number or product photos, to verify eligibility.

For complete details, please refer to our full Return & Exchange Policy.

2.
（优化）The size does not fit. Can I return and exchange for a correct size?​

Yes. We accept size exchanges for unused, unwashed, and undamaged heated apparel in its original condition within 30 days of receipt.​

Please contact us at support@dewbu.com for assistance with your exchange.

Please note: For non-defective exchanges or returns, customers are responsible for return shipping costs.​

Faq 优化​

Faq 优化